Refund policy
1. Our 90-Day Empty-Bottle Guarantee
We built APEX as a 90-day system because real change takes time — so we back it for a full 90 days, even if the bottles are empty. Take the AM every morning and the PM every night. If you don't feel more like yourself within 90 days of delivery, you're covered for a full refund of the product price.
What this means:
- You have 90 days from delivery to request a refund.
- Opened and even empty bottles are accepted — you don't have to "save" product to qualify.
- You receive a full refund of the product price to your original payment method — not store credit.
2. How to Request a Refund
Step 1 — Contact us through our contact page within 90 days of delivery. Include your order number and (optionally) a quick note on your experience.
Step 2 — We'll reply within 24–48 hours with a return authorization and the return address.
Step 3 — Send the bottles back (opened or empty is fine) using a trackable shipping method, and share the tracking number with us. You cover the cost of return shipping.
Step 4 — Once we receive your return, we issue your refund to the original payment method within 5–10 business days.
Please note: returns sent without a return authorization can't be accepted, so always reach out first.
3. What to Return
Return the bottles from your order (AM & PM). For multi-month orders, send back the bottles you have — opened, empty, or unopened are all accepted.
4. What's Refunded
- Refunded: the full product price.
- Not refunded: return shipping you paid to send items back. Original shipping (if any was charged) is refunded only if the product was defective or incorrect.
- One guarantee claim per customer.
5. Damaged, Defective, or Incorrect Products
Received a damaged, defective, or incorrect item? Contact us through our contact page within 48 hours of delivery with your order number and photos showing the issue, the product, and the packaging. We'll send a replacement at no cost and provide a prepaid label for any return. Please return the affected items within 14 days of receiving your replacement.
6. Non-Returnable Items
- Requests made more than 90 days after delivery.
- Gift cards.
- Items marked "Final Sale."
7. Processing Timeline
| Step | Timeframe |
|---|---|
| Request a refund (contact us) | Within 90 days of delivery |
| Return authorization & instructions | Within 24–48 hours |
| Ship items back (with tracking) | At your convenience |
| Refund issued after we receive the return | 5–10 business days |
8. Important Terms
Tracking: Please use a carrier that provides tracking. We're not responsible for returns lost in transit without tracking.
Inspection: We reserve the right to inspect returned products. This guarantee covers honest trial of the product; refunds may be declined for clear abuse (e.g., reselling, or quantities far beyond personal trial).
9. Contact Us
Questions about returns or need help? Visit our contact page — we're here to make sure you're satisfied.
This policy does not affect your statutory rights as a consumer.